Return Policy

At Queen Jones Enterprise Woman Store, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your item(s), we offer a hassle-free return policy to ensure your peace of mind. Please review the following guidelines:


  • You may return any unworn, unwashed, and undamaged item(s) within 30 days of the delivery date for a full refund or store credit.
  • All original tags must be attached, and the item(s) must be in their original packaging.
  • Returns are accepted for both online and in-store purchases.


  • We do not offer direct exchanges. If you need a different size, color, or style, please return the original item(s) and place a new order for the desired item(s) separately.

Return Process:

  1. Contact our customer service team at [provide contact information] to initiate the return process. Please include your order number and reason for the return in your message.
  2. Once your return request is approved, you will receive a return authorization number and detailed instructions on how to proceed.
  3. Pack the item(s) securely in the original packaging and include the return authorization number on the outside of the package.
  4. Ship the package to the address provided by our customer service team using a trackable shipping method. Please note that the customer is responsible for return shipping costs.
  5. Once we receive and inspect the returned item(s), we will issue a refund or store credit within 5-7 business days.


  • Final sale items, lingerie, swimwear, and accessories (such as earrings and hair accessories) are not eligible for return.
  • Returns received after the 30-day window or items that do not meet the return criteria will not be accepted and will be returned to the customer at their expense.

Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us immediately to arrange for a replacement or refund.

Questions: If you have any questions or concerns about our return policy, please don't hesitate to contact our customer service team. We are here to assist you every step of the way.

Thank you for shopping at Queen Jones Enterprise Woman Store. We appreciate your business!